Refund policy

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, you can contact us at contact@naedesigns.shop and we'll guide you through the process.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at contact@naedesigns.shop.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have and, once the return has been accepted, purchase the new item separately.

European Union 14-Day Cooling-Off Period

If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As stated above, the item must be in the same condition that you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved or not.

If approved, the refund will be automatically processed to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@naedesigns.shop.